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Missing 6GB

tomsychau
Good Citizen / Bon Citoyen

I was a freedom customer and was trying to activate the promo plan. It has been a week already and my 6gb promo isn't added.  Can you help?

 

my acct# 1000000xxxxxxx

6 REPLIES 6

pakmode
Deputy Mayor / Adjoint au Maire

@SD08 wrote:

@zhadj030 wrote:

 

In an other note, this makes me wonder if that 6GB will be added manually for every registration that happens, because it might explains the long delays and sometimes the lack of delays for the extra GBs to show up.


The moderators, according to Marie Helene L here, want customers to port their numbers upon activation in order for the promo to apply automatically.  Otherwise, if new customers activate and then port separately, the promo would have to be manually applied by moderators. If the bonus data had to be applied manually for every registration, then the workload would increase substantially and the wait times for assistance would be even worse than they are now.  The help requests we are seeing are only those registrations that have had problems.  I'm sure there are many more we don't see that are successful.  I would not want those to be added onto the moderators' workload.


Exactly.  If people are patient and properly fill in the information correctly the port over and transition should be smooth. 

SD08
Retired Oracle / Oracle Retraité

@zhadj030 wrote:

 

In an other note, this makes me wonder if that 6GB will be added manually for every registration that happens, because it might explains the long delays and sometimes the lack of delays for the extra GBs to show up.


The moderators, according to Marie Helene L here, want customers to port their numbers upon activation in order for the promo to apply automatically.  Otherwise, if new customers activate and then port separately, the promo would have to be manually applied by moderators. If the bonus data had to be applied manually for every registration, then the workload would increase substantially and the wait times for assistance would be even worse than they are now.  The help requests we are seeing are only those registrations that have had problems.  I'm sure there are many more we don't see that are successful.  I would not want those to be added onto the moderators' workload.

zhadj030
Mayor / Maire

I dont understand why the rush? even if it is only half of the promo 6 GB is still a big number. so unless it's been half of 90 days I don't see why people complain that it is not there yet and they only spent a couple of days since registration. 

Due to the heavy requests of problems plaguing the system now every thing is being delayed,  nothing will happen if you wait an other week. You will not lose the promo, it is clear for mods when you registered and from Where so it should be easy for them to add it when they finish dealing with people with more serious issues. So my suggestion for now is to enjoy Canada day celebrations, have fun with family and friends and the extra 6 GB will be added without you noticing. And if in 10 days from now you still look and cannot find it there then send an email to mods saying that 6GB are missing. Until then I am sure you will not probably burn half of the current 6 GB you have now.

Here is how to contact a mod 10 days from now, when the system will be lighter and they can respond to your problem within 30 mins.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

 

In an other note, this makes me wonder if that 6GB will be added manually for every registration that happens, because it might explains the long delays and sometimes the lack of delays for the extra GBs to show up.

@tomsychau since it has been over a week, you need to private message a mod. Use the below link as a refrence

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

 

In your private message be sure to include:

  • PM Account #
  • PM Phone #

Just be sure to explain your situation. However it may be 2-3 days before you receive a response 

will13am
Oracle
Oracle

The systems is rather backlogged at the moment, it does take some time for the bonus data to be added as already mentioned.  If after 3 working days, you still don't have the bonus data added, please send a private message to the moderator team.  Refer to these links for details on private messaging and contacting the moderator team.

 

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Wonder_why
Town Hero / Héro de la Ville

Please removed your personal information or edit, your 6GB Data will auto added within 72 hours

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