Missing $10 credit

[Rbhatti3]

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill.

 i still didn’t get the $10 credit i referral a friend on july 7th 2024

[computergeek541]

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@Chalupa_Batman wrote:

Hey @Rbhatti3 

It should be there within 72 hours. Please contact a CS Agent for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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The OP doesn't have any reason to contact a customer support agent.  Referring someone doesn't earn a $10 credit.  In any case, if the newly referred customer didn't get the $10 credit, it's the referred customer who needs to contact a CSA, and not the person who did the referring.

[computergeek541]

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@Rbhatti3 wrote:

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill.

 i still didn’t get the $10 credit i referral a friend on july 7th 2024

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Sorry, but you don't get a $10 credit.  Only your friend gets that.

[Chalupa_Batman]

Hey @Rbhatti3 

It should be there within 72 hours. Please contact a CS Agent for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437