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Missed the Transfer Text Message

Hamza6
Great Neighbour / Super Voisin

Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been trying to get in contact with someone from Public to retrigger the transfer but nothing I'm having a hard time making a ticket. Please I could use some assistance. I have already tried issuing the transfer from the website but since I can receive texts it will not work. 

4 REPLIES 4

@Dave914  Sent !

Dave914
Great Neighbour / Super Voisin

Me too here. Can you send me the porting team number too?

hairbag1
Mayor / Maire

@Hamza6 

you have to message someone in Customer Support to ask them to restart port process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added

Handy1
Mayor / Maire

@Hamza6  No worries I’ll send you the porting team number private message right away 

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