12-02-2023 10:46 AM
Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been trying to get in contact with someone from Public to retrigger the transfer but nothing I'm having a hard time making a ticket. Please I could use some assistance. I have already tried issuing the transfer from the website but since I can receive texts it will not work.
12-02-2023 12:34 PM
@Dave914 Sent !
12-02-2023 12:33 PM
Me too here. Can you send me the porting team number too?
12-02-2023 10:49 AM - edited 12-02-2023 10:50 AM
you have to message someone in Customer Support to ask them to restart port process.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
added
12-02-2023 10:48 AM
@Hamza6 No worries I’ll send you the porting team number private message right away