Ok so i tried to login to the self serve account. It says password not correct..so I senk an email link to myself to reset it...did this numerous times changed pw and answered security question and when you login in the same...incorrect. Is there anyway to have this reset to be able to get back in???
Ok so i tried to login to the self serve account. It says password not correct..so I sent an email link to myself to reset it...did this numerous times changed pw and answered security question and when you login in the same...incorrect. Is there anyway to have this reset to be able to get back in???
Just noticed that the screen name you chose is "annoyed" -- LOL
I actually finally got in but now after the screen froze and kicked me out just as I was adding credit card info and changing the plan it now says too many login attempts try again in an hour lol that was last night ughhh. I did send a private msg though ...thank you
@annoyed72, if you are not able to get the password reset to work, please send a private message to the moderator team for support. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
@annoyed72 It could be a problem with the browser you are using, try Chrome in incognito mode. The temporary password you were given may be expired so you may need to get a new one from a moderator, but try the one you have first.
