[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[makaylac]

I'll be expecting compensation for the days lost. Being stranded without network connection, without notification too, was very frustrating when traveling to a different city. 

[mneal]

I'm going to move to Freedom Mobile - $1 more, but 5 more gb of data...

[Splashtrout]

Not working in Newfoundland 

Must be across the country 

[mariahokeefe]

Will we be receiving some sort of discount or compensation for our devices not working for over a week now? 

[LisaCaballero]

Coincidentally, I've been getting offers from Public Mobile to switch to a more expensive Koodo plan.

I hope this isn't a way of getting people fed up so they will do just that. If anyone is considering switching providers hopefully you just move away from public mobile/Koodo/Telus completely 🙄

[Sahara28]

Has completely cut out for me for the past 3 days. Even after restarting my phone, i get notifications but then it cuts out immediately after

[Sahara28]

pls 😞

[Louis_Wu]

Day 3 in Nova Scotia now with limited or no data. Very frustrating. 

[Annaleebender]

Started Monday Mid-morning, very frustrating. Temporarily fixed by toggling airplane mode and reseting network services, but then data goes away again shortly after. 

Waterloo Ontario. 

[Caroline1410]

Any update? And please do not suggest toggling Airplane Mode on, or restarting my device. I’m fed up,  I’ve already done that multiple times. It only works for a little while, and I’m paying to have normal data service, not to be troubleshooting all the time. This is not right!!!

I’ve just checked again now, and the data is still not working.

[y-bu]

Vancouver, BC. Still have the same problem. Restarted my phone, toggled Airplane mode Off/On, nothing changes. Still have no data services 

[smp999]

Hi - can you please provide an update, even let us know if there is no update yet.

[Dunkman]

@Tammypl 

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@Tammypl wrote:

Thank you, I have an iPhone and don't see the same setting but I will keep looking.

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For iPhone, under settings.  Click on Cellular. The Click on PM SIM card (either physical or eSIM). Then Voice and Data line, choose LTE or 3G (instead of 5G auto). 

[zeelink79]

Yes I can confirm the issue there and Airplane mode method works.

[Oldbirch]

Thank you! This worked for me when nothing else did. I hope I remember to set it back to 5G when the data is working again. Public Mobile should inform us by email/text when it does. It's the least they can do.

[Hails1]

Same here! I have a concert this weekend and I need my data 

[Tammypl]

Thank you, I have an iPhone and don't see the same setting but I will keep looking.

[Tammypl]

This isn't solving the problem but I rely on my data for work. Any timeline for the fix?

[Kb07]

On my Samsung the setting is located within settings under Connections > Mobile networks>  Network mode. 

[RyanE]

Hello this morning I switched to koodo after months of turning turning. Them down, but I am in hospital and rollover mins would have been amazing, but it lefte with no service due to my e sim so 30 mins later I signed back up with public thinking my e sim and everything would go back to normal, but now I still have to activate the esim again, I still have no service and I hate koodo plz plz plz pl help I'm seriously in hospital I'll send pics to prove that too lol, I'm so lost idk what to do

[Deborah1313]

My husband and I are both having issues and have been for a few days. Restarting worked at the beginning but now nothing works. Restarting, airplane mode on and off, taking SIM card out and back in, nothing works. Please get this fixed ASAP we don't want to switch to Rogers, they are a last resort.

[Alana5]

I have no data at all. I rely on my data, none of these suggestions rectify the issue. Extremely unhappy customer. If it is not resolved I will need to switch carriers. Compensation will also be expected for my inability to work due to lack of service. 

[Tammypl]

Can you please explain how to do this? 

[Kb07]

I finally downgraded my mobile network mode selection to WCDMA/GSM and it seemed to keep the network active without turning on/off airplane mode. Hopefully they will fix it soon, as it is much slower now.

[Thomas34]

Still having data connection issues even after entering airplain mode waiting 30seconds to 1 minutes turning it off and restarting my phone... I have to do it roughly 20-30 times a day

[Birdman01]

Lets rockn'roll public mobile.  having no data for days on end is not an appropriate service.  I'm expecting some reimbursement for this inconvenience.

[Marj57]

Both my husband's and my phones have not had data for the last 4 days. Non of the suggestions rectify this problem. 

[marnyfrancoeur]

I need my DATA !!!!!!

I'm going to have to switch to a new supplier 

[Fionavar]

I lost data 2 days ago. Yesterday, I looked here for this message, and followed the instructions and my data service was restored. Now it is down again. Is there an update?

[Goldwin]

Please fix this data issue ASAP. Data is a absolute necessity for my work everyday as I have to drive a lot to reach my patients to provide my health care service to them.