[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[GameNerdzMom]

Will customers be reimbursed for those of us who have had no data for days and have paid for 50 gigs of data? 

My daughter and I too have turned the phone on and off several times, turned on and off the airplane mode and we get zero data service even though we have hardly had a chance to use our 50 gigs of data. We have been loyal customers for several years now but this is the first time but the service has been this bad. I would hate to have to switch companies but if this continues I will be looking into going elsewhere for my service.

[Marisa5]

This is literally my first month with Public Mobile... Is this recurrent? I'm new in the country, and I need to have constant connection to be guided by Google Maps. I struggled a lot today, how am I going to do tomorrow? This is very frustrating...

[JillyPEI]

Really it’s craziness that it hasn’t been fixed yet. And no text message to let us know about the issues. I pay for 3 accounts and they are all having issues. I’m disappointed with the level of service. 

[Bustysal]

So glad I found this forum. I was talked into switching from one of canadas major carriers to public, and I have had nothing but issues with data since. Ridiculous. Relieved to see it’s not only me.

[ElleDee]

Halifax—4 separate phones/accounts and two days of this nonsense. Hope that 1) PM fixes this and 2) does something to compensate for what is obviously a widespread problem. 

[Aves12]

I have not been able to use my phone for the last 2 days unless I'm on wifi, no data whatsoever.

[keetohk]

I have no data coming through at all, and I have tried both switching to Airplane mode and restarting the phone. Wifi does connect however. I hope this gets resolved soon. 

[Judy68]

That only resolves for a few hours for me been last couple of days. It's annoying when I can't receive messages from messenger which I need to, and I'm missing emails until I get home 

[ScottMacEwen]

This seems to happen when leaving the house (going from WiFi to cellular) or when the signal is weak. A toggle to airplane mode helps, but the problem does come back when the signal is weak. Hopeful for a quick fix, this is annoying 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine in keremeos. 

I noticed some trucks at the tower location a couple days ago

[A_lee]

I have only been with Public for two months, two days of no cellular. I can’t have this happen. 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine I keremeos. 

I noticed some trucks at the tower location a couple days ago

[Caroline1410]

We need an eta for resolution, many off us pay extra for data and rely on it to work!!!!  Would will we be compensated?????

[Striker67]

My whole family (5 devices) been having issues for last few days. Apple and Android devices. When leaving from wifi to cellular, or in/out of cellular coverage, the phones do not re-connect to cellular properly.  Even if it says we have full bars, we have to reboot phone or airplane mode on/off.  Calls, data, texts nothing works.  Very annoying, this has been going on for days.  We've never had issues up to this point, with Public Mobile (years).

Kitchener/Waterloo,ON & Woodstock/London, ON areas.

[PattProfile]

I am paying a lot of money for data, but now it is not working. I want a refund. 

[hbinfinity]

At this point, the data issue is a safety issue for me due to my occupation.  I'm also not getting group texts and we've just had a death in the family so you can imagine, the ability to receive and send group texts is very important.  Your incompetence has been noted.  I'm going to find a new carrier tomorrow.

[Mossyoak]

Oh yes ive had to restart about 4 times just today but at least i get a signal to carry on until they get things sorted out.👍

[Mossyoak]

When you shut down leave it off for a couple of minutes before restarting, has worked for me.. this is a bummer but these things happen with all providers remember during covid with Rogers.. really bad for weeks and they haven't been the same since.

[Cruiser]

This is just a temporary fix. Issue is still there 24-48 hours later.

[Mossyoak]

I found restarting the phone brought back the signal

[JesseBailey]

Intermittent data issues for the past week.  This is getting very annoying.

[Thepoisonx]

I have 0 data signal, and doesn't help I need to travel somewhere that requires data to use maps. I've had no data for days, and wonder how I'll be compensated for the service issues. 

[ZacharyEhman]

I paid twice.     

[Gracesunny]

It's not working at all, and even a very temporary, very small data signal disappears soon. I am frustrated with my work, and seeking a Wi-Fi or a hotspot from my co-worker. 

[Gracesunny]

It's very low signal, and it makes me crazy to communicate in my work and I already lost many customs

[Gracesunny]

I have same expereince since last sunday. It makes me very frustrate to communication in my work and I don't know how to do this?

[Private3]

Imagine being a cell service provider and thinking this is all thats needed when their primary service becomes unavailable? I hope they loose a significant amount of business. I know they lost mine.

[Mossyoak]

For the last 3-4 days i have had to restart my phone to get a connection every day..3-4 times a day, .. 3 times just today, have to walk outside to get the signal to connect, hope they get this worked out

[Private3]

Can you please be more specific about where these outage are happening so that your customers can figure out whether they have a data issue or a phone issue?

[Noah22]

I fixed the issue with the wipe cache partition feature on my android phone. I believe only older android phones can do this.