[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[Krista97]

The issue started 1-2 days ago, I can see I have full bars but no LTE/5G. Airplane mode and turning off my eSIM works temporarily but the issue is persistent. Turning off cellular data in my iPhone settings does not work. I also reset my network settings which worked longer than the airplane mode method but this was still temporary and the issue persists. Located in Cape Breton Nova Scotia 

[Tlaw15]

Experiencing same issues Nova scotia. Started morning of May 26.  Reboot fixes issue temporarily but reverts back to data issues

[Auntt]

Started yesterday where i had no cell service. Turned off my phone and the issue resolved. Happened again twice today so far! 

[Stevereno44]

• Time that the issue began: Monday May 25
• Your location: Sarnia, Ontario
• Is the issue intermittent or persistent:  I shutdown and startup phone to fix the problem.  It works for  a couple hours, then cellular data drops again.  If I flipped on airplane mode for 30 seconds, it’ll also temporarily fix the problem.  This is very annoying.

[Rvidito]

the turning on and off works but not for long 

[jtaw11]

Doing the airplane mode and reset connected me back on the Public network. But it is an EXTREMELY slow connection 

[yeej]

The toggle airplane mode worked for me.  But speed is very slow.  Getting 12mbps download.  Thanks.

[CapeBreton]

Experiencing this issue. I noticed it started yesterday May 26 and has been going through periods of working and not working. Today while I was away from a wifi network it happened multiple times. Turning off my phone once did not fix the issue. I had to do it two or three times each time it happened.

My husband is having the same issue but his has been happening since Monday.  I am typically on a wireless network & he is not so maybe it has been happening to me but I did not realize. He’s had to turn off his phone at least three times in a row after work today to get data working again.

This is very inconvenient and we are disappointed in how unreliable it has been.

We are located in Cape Breton, Nova Scotia. Lingan and Sydney to be more exact.  

[Amy2004]

No it doesn’t work 

[DaniellePretty]

Edmonton Alberta

No data at all, even when restarting my phone and toggling airplane mode

[Caroline1410]

Monday  may 25th

Timmins, ON

intermittent

[hTideGnow]

---

@SnackIT wrote:

This is not a problem with our cellphones.  Don't frustrate yourself by resetting all your cellphone info and re-entering it.  PB needs to fix this on their end

---

hi @SnackIT 

you still need to reboot phone

PM will fix it, but you need to reboot your phone to recycle the service or it will got stuck at the disconnected state

[Karpulza]

Same issue here. Started yesterday, May 26th in the morning, 9am. Restarting and toggling airplane mode works for 2-5  minutes, but the connection is still slow. 

[SnackIT]

This is not a problem with our cellphones.  Don't frustrate yourself by resetting all your cellphone info and re-entering it.  PB needs to fix this on their end

[jenno]

Adding to my initial reply; I believe this issue started yesterday May 26 or the day before as my data dropped while I was driving. All members of my family are having issues; hoping PM resolves this soon. 

[DR_PM]

Thank you everyone for the examples that you've provided! We are working on getting this issue resolved as soon as possible and we'll share updates with you in this thread as soon as they are available. 

[Dimplestt]

Having issues since yesterday may 26. Tried everything. Nothing is working.  In Sudbury Onta

[soshimee]

​I'm in London, Ontario, and my mobile data hasn't been working since this morning.

[edik993]

Since Monday I have been constantly restarting my device. Today has been the worst. Definitely over 10 restarts now. In peterborough ontario 

[stewartfamily]

3:37 pm 05-27-2026

Location - Canada

persistent no connection

[ray_chua]

Data issues started yesterday May 26 around afternoon intermittently. Scarborough/North York. Today, May 27 data down since morning, but just resolved with airplane mode. SMS is very unreliable since yesterday. I use an older 4G Samsung. My wife has a 5G iPhone and having intermittent issues around same time.

[That_Guy]

The past three days I have had to power cycle my Samsung device to restore mobile data service. 

[Lukedem]

Same issues... data drops a few mins after reboot.. 5g all the way down to nothing

[HDazzle]

I notice the data issue May 26 in the evening.  I tried turning data off and on but same problem. Tried rebooting device and it worked for an hour and then no data again. I live in Brookside NS

[KevinHan]

I have issues from 7am May 27, Port Cowuitlam and Pitt meadows area. I followed your suggestion but still not working if it does not work soon or later I will move to another company with my wife

[Frogo]

I have been persistently without data in Victoria BC for the past 12 hours or so and intermittently without it for 24 hours before that.

[RS2828]

• Time that the issue began: Afternoon of Monday May 25th
• Your location: Calgary Alberta and surrounding areas
• Is the issue intermittent or persistent: When data works it is slow, but data access is intermittent since toggling between airplane mode seems to get data to work

[KrystalW]

Newfoundland Canada.  Data not working.  Have turned phone off and back on and have turned to flight mode and back and not working

[Rppublic]

Last few days my mobile data consistently stopped working. Phone restart worked.. today may27/26 10am mine and sons nothing worked. Now 3:30pm still won't work. Saint john and mcadam new brunswick

[Officejet0071]

time : evening of 26th may till present 

location : Mississauga ,Ontario 

issue: intermittent , when data does work it is very very slow