Make payment

[Cynthirwin]

I need to sign up to make payments.  I don't have access to the phone because I bought it for my Mother who is in the Hospital.  She is 94 and barely hears the phone let alone will know how to get the verification code.  I need to start payments but I cannot use the phone to do the 4 digit verification, I can't go to her because of covid restrictions.  Please respond ASAP, I don't want the phone to be disconnected it's her only connection to us.

Cynthia

[gpixel]

@Cynthirwin 

try recharge.com

then purchase 2 months worth of vouchers to hold you through

[darlicious]

@Cynthirwin 

Once you make a payment with a voucher to ensure continued service contact the hospitals social worker and arrange a time they can be with your mother and have access to the phone. You can enter the phone number to create the self serve account and the 6 digit alphanumeric code will be texted to the phone. The social worker can give you the code and you can finish creating the self serve account and register a credit card for autopay.

[Anonymous]

 @Cynthirwin : Yup. Or instant top-up.

[Cynthirwin]

So I am getting the message that I cannot register the account unless I have the phone in hand (for verification purposes).  The only way I can pay the bill without the phone is with a Voucher?

Thanks all for your help!

[esjliv]

---

@Anonymous wrote:

 @esjliv : Redeeming vouchers doesn't need the PIN. And it can be done from any phone that can dial 18554public.

---

@Anonymous - umm, right thanks. I know you need your Account PIN when calling 1-855-478-2542 to make a payment when a registered credit card is attached to the account already; that is where my head was at.

Then, reading OP say "need to sign up to make payments", makes me think the SIM card isn't even activated yet, or at the very least there is no credit card registered on the account.

[Anonymous]

@Cynthirwin 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Anonymous]

 @esjliv : Redeeming vouchers doesn't need the PIN. And it can be done from any phone that can dial 18554public.

[esjliv]

---

@Cynthirwin wrote:

I need to sign up to make payments.  I don't have access to the phone because I bought it for my Mother who is in the Hospital.  She is 94 and barely hears the phone let alone will know how to get the verification code.  I need to start payments but I cannot use the phone to do the 4 digit verification, I can't go to her because of covid restrictions.  Please respond ASAP, I don't want the phone to be disconnected it's her only connection to us.

Cynthia

---

@Cynthirwin  - follow other's posts if you have access to her phone, EDIT: OR, Account PIN code

If you don't have access to her phone, or her Self Serve account, then you could try submitting a ticket to Customer Support Agents (CSA).

Click here to this link to:  Private Message to Public Mobile Customer Support Agents (CSA)

But, you will either have to act on her behalf (or be her), but you will need to prove you are her in some way.

It is tough, if you don't know how her Self Serve information. Do you know if she can provide this to you, or who set it up?

If Self Serve was never created, one could be registered for here: https://selfserve.publicmobile.ca/self-registration/

But, the phone may need to be in someone's hands for verification. Maybe a nurse can help??

Good luck and hope all is well.

[darlicious]

@Cynthirwin 

You can top up with pm vouchers by calling 1 855 4PUBLIC and entering the 10 digit phone number. Then press (1) and (1) again and enter the 12 digit pin code # from the voucher.

Vouchers purchased from SDM, 7/11, Shell stations, London Drugs are all immediately valid upon purchase and loadable onto to the account.

Real time payments (RTP) are available at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by giving the 10 digit phone # to the clerk.

Edit:

If you know the 4 digit account pin # then you can also make credit card payments with the card on file by calling 1 855 4PUBLIC as above and following the prompts to make a credit card payment and/or enable autopay.

[Anonymous · Accepted solution]

 @Cynthirwin : In addition to the above, you can buy vouchers in many stores and online and then you can dial 18554public from another phone in Canada or US and redeem the vouchers into the account.

[softech]

@Cynthirwin   Do you have access to her Self-Serve My Account?  You can login and make payment online

Or you can use Instant Retail Top-up at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.