08-26-2025 03:15 PM - last edited on 08-27-2025 09:14 AM by computergeek541
Last month I used a total of less than 13 GB
2 days into this bill cycle and the usage summary says I’ve used almost 10gb yet the usage breakdown shows less than 1 gb.
what gives????
08-26-2025 03:19 PM
hi @Rreid76
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-26-2025 03:17 PM
check again using browser with Incognito mode, as it could be just a cache problem
