I understand it's frustrating, but the more you contact them, the more their queue of requests is likely clogged. But it'd be nice if they publically acknowledged the issue as it's clearly happening to a lot of users.
thank you for the reply. I already contacted the moderator 5 times to no avail.
I appreciate the anxiety associated with the service disruption. Please be patient, don't send multiple private messages for the same issue. It will only slow down the response time.
@kmfernandez, there is a widespread impact to numerous customer accounts leading to spurious loss of service. You will need to seek moderator team assistance to restore your service. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Please be patient as they are having to deal with higher than normal number of customer interactions.
