MISSING SIM CARD

[chaseflo]

I purchase a new phone and did not receive my Sim Card so where is it?

[dabr]

@chaseflo    Are you saying you received your CPO but the free SIM card was missing?  You'll need to contact customer support via chatbot and ask them to send the missing SIM if that's the case.

https://www.publicmobile.ca/en/on/get-help

[softech]

@chaseflo buying sim card from PM could take 3 weeks for PM to ship.  When did you make the order??

[Alexandf]

@chaseflo 

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent 

[hairbag1]

When did you purchase it ?

Allow up to 3 weeks for delivery.