09-20-2022 04:25 PM
09-20-2022 04:34 PM
@chaseflo Are you saying you received your CPO but the free SIM card was missing? You'll need to contact customer support via chatbot and ask them to send the missing SIM if that's the case.
https://www.publicmobile.ca/en/on/get-help
09-20-2022 04:27 PM
@chaseflo buying sim card from PM could take 3 weeks for PM to ship. When did you make the order??
09-20-2022 04:27 PM
open ticket with PM support and ask them to check it out for you.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Once ticket is submitted,(envelope icon on the top right) CS_Agent
09-20-2022 04:27 PM
When did you purchase it ?
Allow up to 3 weeks for delivery.