@TimW1
The referral code is supposed to be entered when activating but so many customers miss it when activating online because it can be an overwhelming experience for many who are not tech savvy.
Alternatively there are so many stories of in store activations where the salesperson doesn't even ask for the referral code. Or they imput their own code, make a mistake imputting the code you supply, tell customers they can do it later in their account.....you name it we have heard it and so have the moderators at least the more senior ones have.....
Contact the moderators and ask that they add the referral code for you as you missed the box when you activated. Click on the chat bubble at the bottom right corner of your screen and submit a ticket via simon. Type add referral code and human or rep and follow the prompts to submit a ticket.
Keep an eye on the envelope icon next to your avatar at the top right corner of the screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times. Current wait times for non urgent issues are exceeding 48+ hours its best to ensure your email notifications are on in your settings so you can be notified when to come to the community and reply to your private message.
