Lost sim card during travel

[jeandao]

I swapped my Public Mobile sim card with another one when traveling in Vietnam. I forgot to swap them back when coming back to Canada. Is there any chance I can get a new sim card while keeping the current number? 

Thank you.

Jean

[jeandao]

I was able to purchase an eSim and activate it with the current phone number. That's the quickest solution and only costs $5 + tax. 

[Burlrob]

If you didn’t want to find/wait for a new physical sim you could sign on the app and purchase an eSIM ($5) and be back on line in a couple minutes. 

[colleeno]

You can purchase a SIM card from Amazon for $4.99 (https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/). After receiving it, you will change SIM card number using either the PM app or logging into your account via the website.

[jeandao]

Sound great. Thank you so much for your great support. 

Jean

[Handy1 · Accepted solution]

@jeandao  Yes . Just buy a new SIM card and log in to your account profile page . And swap the SIM card number . If you can’t log into your account get support to sim swap the number for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437