Lost service

[4da_]

My phone is no longer connected to the network. It will say bot registered or not connected. Ive tried restarting the phone, toggling airplane mode, resetting mobile network settings and removing the Sim card and putting it back in. What on earth has happened?

[hairbag1]

---

@BKNS27 wrote:

@4da_ 

There are 2 possible reasons:

- Login to your account and check to see if your account is suspended due to monthly nonpayment. You can dial 611 or call 1-855-4PUBLIC to check the status of your account.

- Possible outages in your area so check the outage map:

https://www.telus.com/en/bc/outages 

If your account is active and no outages. Open a ticket with a CS_Agent to investigate:

https://publicmobile.ca/en/get-help 

---

One other possible explanation....it could be the cell was reported stolen / blacklisted.

[BKNS27]

@4da_ 

There are 2 possible reasons:

- Login to your account and check to see if your account is suspended due to monthly nonpayment. You can dial 611 or call 1-855-4PUBLIC to check the status of your account.

- Possible outages in your area so check the outage map:

https://www.telus.com/en/bc/outages 

If your account is active and no outages. Open a ticket with a CS_Agent to investigate:

https://publicmobile.ca/en/get-help 

[Chalupa_Batman]

---

@4da_ wrote:

My phone is no longer connected to the network. It will say bot registered or not connected. Ive tried restarting the phone, toggling airplane mode, resetting mobile network settings and removing the Sim card and putting it back in. What on earth has happened?

---

Hello @4da_ 

As silly as this sounds, have you logged into your account to see if it's paid up? Also, what type of phone are you currently using?

[hairbag1]

@4da_ 

have you tried removing the sim form her cell and using it in a different cellphone ? 

[porcupine]

Sounds like you will have to contact an agent for help. Click on the pink envelope in the bottom right corner