Lost phone

[nflew]

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

[Outdoorsman]

@nflew 

 to change or reset your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[hairbag1 · Accepted solution]

Sounds like your going to need a new phone and a new PM sim.

Then contact CSA to get the account re-started.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelop icon on top right side of page will be highlighted when they respond.