Lost phone with sim

[Mjuddi_yaya]

Hey. I lost my phone with sim. Now purchasing a new sim and trying to login my account but it’s keep sending 6 digit code to my old phone which I don’t have now. How to solve this?

[Mjuddi_yaya]

Thank you. It worked well

[Mjuddi_yaya]

I can’t login and to create ticket it’s asking me to login first. 

I am using my other number account for these questions

[A_CX_PM · Accepted solution]

Click resend code and choose a different option

[HALIMACS]

Contact a customer support agent, @Mjuddi_yaya 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.