I had a heck of a time trying to reactivate my services and install a physical Sim after my phone was stolen on October 12th. I was able to suspend services on the 13th or 14th and have since secured my account all of my accounts and updated banking information.. I spent four hours on October 22 trying to reactivate services with the new Sim. In the end, I was able to do it but you have to do it online through a browser. You can’t do it through the App. It does show my subscription is active now, but I just checked my rewards and it says my subscription is on hold and expires tonight, so I put in a ticket to confirm because this is my only communication. I hope that helps but you have to do it online not the App! It sure would be nice if this forum had live technical support. Good luck.
