Lost old number

[SamT10]

My old number was removed.   Can the number be restored to the account

Thank you

[Phil_Adelphus]

@SamT10  Where did the number come from originally, did you get it from Public Mobile or port it in from another carrier?  If it was a Telus, Koodo or Public Mobile number and it hasn't yet been re-assigned you could ask customer support if you can get it back but it's a long shot.  Have you tried calling it to see if anyone answers?  If you want to try your luck with customer service send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Watch the envelope icon top right of this page, or tap your avatar for messages, to monitor for an agent's reply.  It may take a while to get back to you.

[Chalupa_Batman · Accepted solution]

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@SamT10 wrote:

yes, non-payment for over 90 days

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Hello @SamT10 

Sadly because it has been more than 90 days, that number will no longer be available. You will have to get a new number.

[SamT10]

yes, non-payment for over 90 days

[hairbag1]

@SamT10 

when did your old account with that number get deactivated ? Longer than 90 days and it's gone back to wherever it originally came from. You could dial it to see if it's been re-assigned yet.

[Phil_Adelphus]

@SamT10  You should tap the little v in a circle top right of your post and edit out your email address as this is a public web page that anyone can see.  

I'm not sure what you mean by your old number was removed.  Do you mean you lost it due to non-payment for over 90 days?