Lost my username and password.

[Bensharkey05]

Please help.

[slingvan]

I lost email and couldn't access my account but with the private support in Public Mobile it's now working

[RossN]

@Bensharkey05 Hi your user name is the email you signed up with if you can find that or you’re welcome email for when you’re joined you will know what your user name is then you can just use password reset

[Meow · Accepted solution]

To gain access to your account since you cannot remember emailused/password, contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here