Lost my username and password

[waranthamil]

Hello, I have recently been unable to get into my public mobile account. I am unsure which email I used so I can not reset my username either, what are my options? Thanks in advance

[brettster99]

@waranthamil 

You will need to contact the moderator team to see if they could help you out.

You can do this by either clicking in the ? bottom right of the screen and follow the prompts or on the top right click on the envelope button and type Moderator_team in the send to section 

Edit: Nijijed by @ShawnC13 and @gpixel  dang it 

[gpixel]

@ShawnC13 that was beast mode! I just wanna 👏👊👌🤏 so close!

[ShawnC13 · Accepted solution]

---

@waranthamil wrote:

Hello, I have recently been unable to get into my public mobile account. I am unsure which email I used so I can not reset my username either, what are my options? Thanks in advance

---

You will need to contact the moderators if you can't remember which email you used to create your self-serve account.

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen.  This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators