05-30-2017 12:59 PM - edited 01-05-2022 02:09 AM
I have been with Public Mobile for just over a month. Yesterday I noticed that I have no phone serice. No data, can't make calls, no SMS. I logged into my account and I don't see any problem. My next auto-pay is July 23.
I tried my SIM card in two unlocked phones and it doesn't work in either. Both phones have been restarted several times. Could it be a problem with my SIM card? Is it common for SIM cards to just stop working randomly? I've already ordered another SIM but I'm not keen on waiting 3-7 days with no service. Is there anything else I can try?
When I go into SIM settings on my phone is shows "Telus" with my correct phone number.
05-30-2017 01:03 PM
Does the notification show the phone connecting to the network? If not and this has been tested in two different phones, perhaps it is a bad SIM card. I am not sure if there's warranty for SIM cards, but the best thing is put in a order and determine if there's warranty after.
05-30-2017 01:02 PM