Lost SIM card

[nmumin]

My brother lost his public mobile SIM card, he bought a new one but he wants to activate and keep same phone number. He is currently offline and  I want to help him since I have all his details. Can some guide us asap. 

[computergeek541]

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@nmumin wrote:

What are steps to take if activate the public mobile account. We lost our SIM card, but a new one but want to keep the same. Keep in mind we are already PM customer 

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Are you saying that your brother doesn't have a Self Serve account?  The only way that could happen would be if he activated at a store might never completed the step of creating the Self Serve account.  A customer support agent would need to finsh that off. A ticket to contact them would need to be opened by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[nmumin]

What are steps to take if activate the public mobile account. We lost our SIM card, but a new one but want to keep the same. Keep in mind we are already PM customer 

[hairbag1 · Accepted solution]

If he can log in to his account he can Change Sim.

Profile / Edit Account Info / Change Sim Card Number