06-24-2023 05:54 PM
Hi,
I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email option is not available anymore. How do I access my account to activate my new SIM card?
06-24-2023 06:06 PM
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
06-24-2023 05:57 PM - edited 06-24-2023 06:02 PM
@CMelino Try taping resend few time or put in the wrong code . You should get option for email instead . If all else fails please contact support to help
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437