Long time Public Mobile member is now being asked for activation?

[MrKevin888]

I have been with Public Mobile for years, with no issue.  Today, I wanted to check my account for billing on the PM app on my iPhone, and was greeted by a "Let's complete your activation" screen, with 2 options to "resume activation" or to "go to login page" which loops me back. I then went on the computer and logged in with Firefox, Edge, and Chrome with the same screen asking me to resume activation.

I've even clicked on the "Resume Activation", but it goes to a "We encountered an error processing your request.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

Calls, texting, and my data still work normally, just my account has issues. My credit card linked to my auto pay is still valid for a few years.

Any help?

[Yummy]

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@hTideGnow wrote:

hi @MrKevin888 

no worries, it is just that the system cannot find your My Account from your login email      

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JUST? This is just 'JUST' for you?????

This is MAJOR issue! How would YOU feel if bank 'cannot find' your account(s) and ALL your money is kind of gone until they 'find' your account???

[hTideGnow]

hi @MrKevin888 

no worries, it is just that the system cannot find your My Account from your login email

ask PM support to check,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Neil11]

Could jus be glitch and error on the part of PM. You can message CS_AGENT to confirm your account status. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437