Long Distance

[diger]

local calls work BUT Long distance does NOT please help

[hTideGnow · Accepted solution]

Hi @diger it is weird, almost like a device problem as it works on another phone but just this one

submit a ticket with PM CS agent and see what they say 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[diger]

Did all that Message comes Mobile Network Unavailable 

[hTideGnow]

hi @diger 

put it back to the original phone, does it work now?

If still not work, click Reset All Network, test again

[diger]

Yes I used the 1 and I have Canada Wide and the simm works with a different phone 

[hTideGnow]

hi @diger did you put a 1 in front of the 10 digits number?

and your have Canada wide calling Plan? most plan should have that