@iPhoneUser
I have done four activations in store with London drugs and have had excellent customer service interactions with them. Their staff are very knowledgeable and are aware of current promotions. They are happy to invite you behind the counter to input in the information yourself if you prefer or simply observe as they do it for you. They will step away when sensitive information is entered such as security questions and pin # and credit card info. I have ported in each time and they make sure your services are all up and running. They also encourage you to set up your self serve in store and make sure you are able to access it before leaving.
I've popped in from time to time to pick up an online order or sometimes during a promotion to inquire about SIM card availability and they have always had plenty of stock. They also have instantly loadable vouchers starting from $10 and are eligible for the LD Extras reward program. The $5 gift vouchers earned for every 10 visits and on your birthday are both redeemable and earnsble on vouchers, sim cards and plan/activations. They have always been professional and friendly. They will price match other retailers as well. I highly recommend them.
I do find they have been pricey retail wise in the past but have become more competitive in the past year and offer a customer satisfaction guarantee, price matching and price protection. Being a member of the LDX program also gives you extended returns. Every 6 weeks or so they have been offering online clearance pricing of up to 75-80% off . They recently offered Apple series 4 GPS + cellular watches (reg. $649/$699) for an unheard of $234.50 and $299. They are not the London drugs you remember anymore.
