LoginUnsuccessfulUser_LoginDisabled

[amberbano]

Ou of country and did not pay for few months and now account is suspended .... LoginUnsuccessfulUser_LoginDisabled...... how to get it fixed 

[scoalegil]

If you were suspended for more than 90 days you will have to get a new SIM and create a new account with a new phone number. 

If it has been less than 90 days you can make a payment via your account or contact support if there's a reason you can not use the self-serve options.

[will13am]

@amberbano, it sounds like you may have passed the 90 day suspension period which means account deactivation.  You would have to start from the beginning and get a new SIM card and activate a new account.

[will13am]

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@GinYVR wrote:

@amberbanoTry *611 on your phone. If there is a prompt then you can purchase a voucher to get your phone working while you wait. How long is a "few"? If it is 90 days then your account is gone, you will need a new SIM card.

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611 isn't going to work very well without a network connection.

[GinYVR]

@amberbanoTry *611 on your phone. If there is a prompt then you can purchase a voucher to get your phone working while you wait. How long is a "few"? If it is 90 days then your account is gone, you will need a new SIM card.

[GR · Accepted solution]

@amberbano  click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you