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[Smiley64]

Can reset password but not sure username. So locks me out. Help. Need to update my acct 

[esjliv]

@Smiley64  - curious, how can you reset password without knowing the username/email? 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in (try different emails it may be then use the forgot your password option). 

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

When you do try again, clear your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If issues persist, submit a ticket to CSA for assistance.

[will13am]

@Smiley64 , the account username should be the email address you used to set up the self serve account.  Do a search of your email accounts for a welcome email from Public Mobile.  

[softech · Accepted solution]

@Smiley64 you can try to use forgot password link there, try to enter any email you have and see if it brings you to step 2

if  that does not work, open ticket with PM Support 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there