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[Lj79]

Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wait an hour again. 

   HOW DO I PAY MY BILL when I can't get into my account?!?!

[Terryscell]

You may be able to access your account using "Forgot Password".

[Lj79]

Okay. I think I can try that. Thank you

[Handy1]

@Lj79  You load the funds *611 after you buy public mobile payment voucher from shoppers drug mart 7-11 shell gas dial *611 and input the code on the voucher and you will resume service right away . And then get code to phone to log in to your account  again . By time you do that the hour lock on your account should be up and you can update your credit card number on account 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link when your able to log into again 

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Lj79]

How do you list funds*611?

[hTideGnow]

hi @Lj79 

ask support to sort out login issues. Message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or paid by voucher first.  Buy from Shoppers drug Mart and load via *611

[Handy1]

@Lj79  You load the funds *611 from your phone dial pad 

[Lj79]

How can I load the funds when I can't get into my account? 

[Handy1]

@Lj79  quickest way to resume service at this point would be to get payment vouchers from shoppers drug mart / shell gas stations or 7-11 and load the funds *611 and resume service right away and worry about updating CC later