Login information suddenly changed.

[SLB360]

I was attempting to log in to my Public Mobile account to check my usage. When I reached the "confirm your identity" page, it says to enter the 6 digit code that was sent to a number ending in 115. My number does not end in 115... I logged in a few days ago with no issues. Also, I'm unable to send/receive texts about 50% of the time and calls don't connect about 15% of the time. I hope my account has not been hacked. Anyone else ever had this issue? 

 

[Chalupa_Batman]

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@slusagm wrote:

Hi @SLB360 fyi, if you tried Incognito mode and that did not help, then clearing Chrome cache would not help as incognito mode uses clean cache

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It only clears the "incognito mode" cache, not the regular cache. 

[slusagm]

Hi @SLB360 fyi, if you tried Incognito mode and that did not help, then clearing Chrome cache would not help as incognito mode uses clean cache

[Chalupa_Batman]

Hey @SLB360 

Try clearing Chrome app cache, force Chrome closed, open your phone Chrome again and try again.

[SLB360]

I tried to log in through incognito mode, but no luck. I sent a private message to CS.

Thanks for the recommendation though. 

[slusagm]

Try again using browser with Incognito mode . But if you still cannot get code , ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote