Log in issues

[Helen77]

I cannot log into my account. I am permanently locked out

[esjliv]

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@Helen77 wrote:

I cannot log into my account. I am permanently locked out

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@Helen77 

Just checking...is your account suspended right now?

Do you have any services?

If you have been suspended for over 90 days your account, phone number and any rewards/funds in your account are gone (account is closed).

If within 90 days contact the Customer Support Agents and submit a ticket as in previous post.

[JK8]

@Helen77 

Depending on what you need to do you can call 611 from your phone.

[Helen77]

i am permanently locked out. There is a glitch with login. I have reset the password and it says locked out. I have left it’s for weeks and when I return it says the same thing, that I am locked out. This is very frustrating 

[Anonymous]

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@Helen77 wrote:

I have done that. There is a glitch. I left it for days, and it still says locked put when I try

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@Helen77 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent ,and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent , by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[esjliv · Accepted solution]

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@Helen77 wrote:

I cannot log into my account. I am permanently locked out

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@Helen77 

If what @JK8 suggested is not working try, clearing you browser's history or try a different device.

Remember to check your junk email folder for any response.

If still issues after above, submit a ticket by either the two methods below:

1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile CSAs) by clicking on the bottom, right chat bubble.
OR
2 - Private message the CSA here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Helen77]

I have done that. There is a glitch. I left it for days, and it still says locked put when I try

[JK8]

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@Helen77 wrote:

I cannot log into my account. I am permanently locked out

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Try the Forgot your password link. Wait 1 hour to try again. The lock should be removed by then.