Log in issues

[Sarina1]

I tried logging in and it won’t let me and I can’t pay my fees now 

[Triguy]

There are two different logins one for the community and the other for your self serve.

If you can log into your self serve account then try the forgot password link.  If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner

[Cutecorgies]

Can’t log into my account and my other account I can’t get onto the community. It says I already have an account and nothing matches. 

[computergeek541]

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@leticia312 wrote:

hello my name is xxxxxxxxxxxxxxxx I have a plan mobile with you guys my username is xxxxxxxxxxxxxxx and my telephone number is xxxxxxxxxxxxxx I have problem entering my account and I want you to solve it as soon as possible so I can change my plan.

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Have you tried the forgot password option?

[leticia312]

hello my name is xxxxxxxxxxxxxxxx I have a plan mobile with you guys my username is xxxxxxxxxxxxxxx and my telephone number is xxxxxxxxxxxxxx I have problem entering my account and I want you to solve it as soon as possible so I can change my plan.

edited by computergeek541: personal information removed

[popping]

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@Sarina1 wrote:

I tried to renew my password and it said I was locked out 

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Wait an hour and try again.

If still locked, create a support ticket using the ? botton at the bottom right corner.

[Sarina1]

I tried to renew my password and it said I was locked out 

[dabr]

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@Sarina1 wrote:

I tried logging in and it won’t let me and I can’t pay my fees now 

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Try a different browser/incognito mode, wait one hour before retrying.  You can pay by dialling 611 from your phone too.

[GinYVR]

@Sarina1You can always use 611

[Anonymous · Accepted solution]

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@Sarina1 wrote:

I tried logging in and it won’t let me and I can’t pay my fees now 

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If you have a valid registered payment card on file here you can use the 611 service to make a payment.

Or buy a voucher in many stores or online and also use the 611 service.

Then figure out why you can't log in.

Did you try the Forgot your password? link?

[kselmak]

Try inn incognito mode

[frankieshi]

Website always in Slow Motion, take lots of time to login......