Locked out

[AD24]

message

"PUK"exhausted -you have exhausted all attempts to unlock your SIM.

What do we do now?!?!?

[Luddite]

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@AD24 wrote:

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

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I'm sure you have resolved this situation by now. If you ever have a repeat, and don't want to wait for the moderators, buy a new SIM then Change SIM in your self serve account. PM SIMs have no lock when new. 

[darlicious]

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@AD24 wrote:

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

@AD24  you should check your pm box ....mod response times are speeding up considerably....fingers crossed.

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[AD24]

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

[GinYVR]

@AD24It seems it will take a moderator 48+ hours to get back to you.

[AD24]

thank you.

Are they prompt in responding?  I need this addressed ASAP!

[DL888 · Accepted solution]

If you get locked out, then you will need to contact the Mod, they will likely give you a personal unlock code for your SIM.

[AD24]

we did not

[AD24]

iphone 5

[Triguy]

Did you switch from another provider ?

[ChuckYeah]

What was the original message? What kind of phone?