09-06-2023 01:45 PM
Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account
I created a new one using my same email but it thinks I'm a new customer
How can I get into my account
09-06-2023 02:11 PM
HI @Beckz2
you probably using a different email to login My Account before, you will need to submit ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-06-2023 01:48 PM
@Beckz2 You have to create a new ever safe ID if you haven’t already . And you should be able to log in . If your still having issues please submit ticket with support using this direct link
send a private message To CS_Agents click
VVVVV Link below VVVVV
09-06-2023 01:46 PM - edited 09-06-2023 01:47 PM
If you're having difficulty getting into your old account, please reach out to a CS Agent for assistance.
