I got locked out of my account. I waited 3 hours and I can’t access my account. I forgot my password so I can’t login.
what to do?
Go to Solution.
I just had the same issue. I sent a private message to reset and got prompt replies. You will need to provide some information, they will list it out.
@Chris1315 hi if you tried forgot password with out any luck
contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply
If everything fails (forgotten pass link, secret answer, etc.) contact agent!
To contact CSA-agent, there are 2 methods:
If ticketing does not work very first time, contact agent directly.