03-03-2019 06:18 PM - edited 01-05-2022 06:46 AM
I cant log into my account nor do I remember my security questions how can I log in so I can change my payment information
Solved! Go to Solution.
03-03-2019 08:15 PM
@skwong- If you do not remember your password, or security questions, you will need to contact the moderator team to get it reset.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.
03-03-2019 08:13 PM
Hi, I am also locked out and was not able to reset my password. Please help!
03-03-2019 07:20 PM
@Murtuza wrote:I'd still need access to my account to change my plan
That's correct but you don't have service now. So I guess you can only wait for the mods.
03-03-2019 07:19 PM
@Murtuza wrote:I'd still need access to my account to change my plan
Yes, send a pm to the mod team and get access to your account.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
03-03-2019 07:15 PM
I'd still need access to my account to change my plan
03-03-2019 06:55 PM
@Murtuza wrote:The thing is my bill was due Jan 6th 2019 and I have 90 days before I can keep that number and I'm now running out of time. I'd have to get a voucher from a shop and pay the bill
If you're in suspension then you can start a change plan now. It's 90 days that you LOSE your number. It's still yours until then.
03-03-2019 06:53 PM
The thing is my bill was due Jan 6th 2019 and I have 90 days before I can keep that number and I'm now running out of time. I'd have to get a voucher from a shop and pay the bill
03-03-2019 06:51 PM
@Murtuza wrote:Oh maybe just better to get new plan but I don't want to lose my number
No need. Just change your plan for your next renewal.
03-03-2019 06:49 PM
Oh maybe just better to get new plan but I don't want to lose my number
03-03-2019 06:47 PM
03-03-2019 06:47 PM
03-03-2019 06:45 PM
3 months plan
03-03-2019 06:43 PM
@Murtuza wrote:My bill is $160 I can't buy a voucher online for that amount
$160!!! What plan are you on?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
03-03-2019 06:42 PM
@Murtuza wrote:My bill is $160 I can't buy a voucher online for that amount
Yes you're correct. It seems you can only really get two at once. Then do it again the next day.
So then you can go to just about any store that sells gift cards. Ask for the Public Mobile one. Have them look in their little pinpad terminal thingy. They might think of them as minutes.
03-03-2019 06:41 PM
Can you buy more than one @Murtuza for a total of 160$?
03-03-2019 06:40 PM
My bill is $160 I can't buy a voucher online for that amount
03-03-2019 06:34 PM
@Murtuza to top up using a voucher and not having access to Self-serve you need to dial 611 and follow the propmts.
03-03-2019 06:27 PM
Thank you
03-03-2019 06:27 PM
If it is urgent ie expired credit card, and payment due today. Buy a voucher from recharge.com to top up.
03-03-2019 06:20 PM
@Murtuza wrote:I cant log into my account nor do I remember my security questions how can I log in so I can change my payment information
You'll need to contact the moderators to have them get you going.
In the meantime you can use the 611 service with a voucher to make any payments. You can buy vouchers online from recharge.com or from stores that sell all manner of gift cards.
Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.