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Locked out

dbeers
Great Neighbour / Super Voisin

I changed my account email address and now can’t login to self serve. Need help. 

3 REPLIES 3

Safaa
Great Neighbour / Super Voisin

Try to 


@dbeers wrote:

I changed my account email address and now can’t login to self serve. Need help. 


Try to login with the new email address 

Or make an new registration 

 

wetcoaster
Mayor / Maire

@dbeers wrote:

I changed my account email address and now can’t login to self serve. Need help. 


Have you tried logging in with your old e-mail address?

My understanding is that changing the e-mail address in the account is not automatically changing the e-mail address used as account name / log-in name. You need moderator assistance to change that manually.

 

Oh, and make sure that the e-mail addresses in the community and the self serve account match, so that community rewards, if earned, are applied to your account.

MoreYummy
Mayor / Maire

Please send private message to @CS_Agent 

with your phone number, email to reset your password.

Need Help? Let's chat.