Locked out of selfserve

[Veder]

Hey Mods, 

Self-serve is telling me im locked out and need to contact you. 

Please help.

Thanks

[Veder]

Awesome thanks Guys

[computergeek541]

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@Veder wrote:

Hey Mods, 

Self-serve is telling me im locked out and need to contact you. 

Please help.

Thanks

---

Try the forgot password option at: Public Mobile - Forgot Your Password?

If that doesn't work, please submit a ticket by going to https://publicmobile.ca/chatbot 

and type in "forgot security question answer".

[Jb456]

Forums are regular members like you to reach mods you have two options 

 or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JoyLuck · Accepted solution]

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@Veder wrote:

Hey Mods, 

Self-serve is telling me im locked out and need to contact you. 

Please help.

Thanks

---

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

After contacting moderators keep an eye on the envelope icon in top right corner for a reply from them.