Locked out of my account

[Candilez]

Hello,

I forgot my password and tried to key it in incorrectly a few times resulting in a locked account. Can you please help me with unlocking my account? How do I go about doing this.

[BKNS27]

@Candilez 

Try again login an hour then click on Forgot Password and answer your security question.

[MrSpock]

@Candilez hi wait an hour and try again if that doesn't work open a ticket through Simon to speak to a customer service agent they can help you  Click here

[computergeek541]

You need to open a ticket to talk to a customer support agent. That's done at https://widget.telus.tiia.ai/publicmobile/publicmobile.html