Locked out of account

[SA3]

Trying to log in and reset password but I get a message saying I am locked out of my account.

[softech]

@SA3  Also, you are trying to do something urgent?  you can try *611 but many options with *611 need the 4 digits PIN to complete.   

But if you forgot the 4 digits PIN and would like it reset, you can also open ticket with PM Support

[Anonymous]

@SA3 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Dunkman]

@SA3 

Might be faster to contact customer service agent.

According to Simon, the chat bot, (copied and pasted below)

For your account security, we lock further login attempts after 5 tries. Here's what to do next:

• Please wait 3 hours for your account to become unlocked

Need to wait three hours now?  

[NDesai]

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@SA3 @ wrote:

Even after waiting 1 hour -without trying to log in- I get the message that I have been locked out of my account when I try to reset my password.

---

Try using incognito/private browsing mode to reset your password. If that doesn't work, you will need to reach out to CSA agent and they will reset it for you. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS]

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@SA3 wrote:

Even after waiting 1 hour -without trying to log in- I get the message that I have been locked out of my account when I try to reset my password.

---

After waiting the FULL hour, do the following:

1. clear cache and cookies
2. open incognito tab
3. try again
4. another option is to utilize a completely different browser on a completely different device on the login attempt after the hour

[softech · Accepted solution]

@SA3   I would wait a bit longer.  Maybe wait another hour, make sure a full hour

But if you don't want to wait, you can go ahead and open a ticket with  PM Support.  But PM support might or might not reply quick.  Could be fast like within an hour or could be a bit longer like 2 hours or more.  To open ticket with PM

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Log in Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[SA3]

Even after waiting 1 hour -without trying to log in- I get the message that I have been locked out of my account when I try to reset my password.

[Dunkman]

@SA3 

If you are locked out, you will need to wait about one hour before attempting to reset your password again.