Locked out of account

[Shigdon]

While setting up a new SIM card for my father in law , I must have entered an incorrect email address and now he cannot access his account....Useless to try anything that requires a link sent to his email because it keeps saying that the email address entered is not valid. Any way to get around this?

[LurganIeUk]

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@BKNS27 wrote:

@Shigdon 

You will need to contact a PM moderator to have them change the email address by clicking on the SIMon chat button and create a ticket for a moderator.

You will need your special PIN you create while activating the SIM, address, telephone number, CC number etc.

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Not true....I have never provided a PIN.

Don't make things more difficult that what they really are.

Likely the OP will only have to do a verification by signing on to his account (which he cannot do) OR giving his number and will need to verify by using the code that they send him. And obviously it will the choice of text. 

[BKNS27]

@Shigdon 

You will need to contact a PM moderator to have them change the email address by clicking on the SIMon chat button and create a ticket for a moderator.

You will need your special PIN you create while activating the SIM, address, telephone number, CC number etc.

[LurganIeUk]

@Shigdon don't bother with the laundry list. Start the email and state your issue, you only need to answer what they ask!!!

[Anonymous]

@Shigdon 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, > don't know !
  
• your phone number,
• your account 4 digit pin,
• your Email address, > forgetting 
• explanation to them nice Team and nice service.

      Good Luck

[LurganIeUk]

Ok so click the link and state the issue. It is not immediate so get started on it. 

[Shigdon]

Pretty sure it's activated. When he installed it he could make outgoing calls but could not receive calls. Found out he used the wrong account number from his old provider to transfer his number 

[LurganIeUk]

Did you active the SIM card? If no..then start again. You can see if the SIM has been activated by starting the process again and key in the SIM card #....what is the message ....Invalid or a green check mark?

If all activated they will do a confirmation using a code that is send to the phone #..

[LurganIeUk]

But you know the phone #? SIM card#? Credit Card #?

Just initiate the request. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shigdon]

But in order to change an email address you need to know the old one....but I dont know what was entered....obviously a typo somewhere

[Dunkman]

@Shigdon 

You will need to contact moderator to change email address.  

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[LurganIeUk · Accepted solution]

Contact a MOD here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or some of these might work. 

Either wait an hour

Or Clear History and Cookies

Or Try another browser