Locked out of account, please reset.

[caleblee123]

Hi PM, my mothers PM account has been locked because we did not remember the information we put to create her account. Please get back to me ASAP

[parents]

@Sbramley You should send a private message to the moderator team and ask them to fix that for you don’t forget to include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[Sbramley]

Hi there, my account is suspended but it is not accepting my payment vouchers. Not sure what to do next?

[CS_Agent]

Hey there :D, can you send us a private message? I'll be more than happy to help you with recovering your account.

[meocon]

@caleblee123 Did you remember email that created with your account? Otherwise, you have to contact Mods to get the account unlocked for you.

[RobertQc]

@caleblee123 Sorry you are having trouble, only a moderator will be able to access your moms specific account information. CLICK HERE to message @CS_Agent

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)