Locked out of account. Please help!

[GterK]

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

Thanks. 

[GterK]

Best answer. All is well now. Thank you! 

[geopublic]

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@GterK wrote:

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

Thanks. 

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Try clearing the browser cache or using icognito mode and see if the new password will work.

[popping · Accepted solution]

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@GterK wrote:

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

Thanks. 

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Send a private message to moderator team for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[missorange]

Need to send a private message to MOD for help.