Locked out of SIM - need a code to login but SIM is locked

[mcalva]

• SIM locked
• Need a PUK
• Public Mobile is all online
• I need a code to log onto Public Mobile
• Couldn’t do it. 

So I created a new public mobile account. 
I still have access to my physical SIM card (not the container card it came in), and my email address. 

Could someone please help me. 

I am locked out and I don’t know what to do, I need my phone to travel. 

[mcalva]

Thank you 🙂 makes me feel better 

[hTideGnow]

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@mcalva wrote:

I tried. No one’s responded yet unfortunately but i’ll wait

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HI @mcalva  it is not instant but usually not too long.  1 or 2 hours.  So, check your Community inbox, the envelope icon on top right 

[mcalva]

I tried. No one’s responded yet unfortunately but i’ll wait

[hTideGnow]

HI @mcalva  then message agent and they would provide you the puk code

[mcalva]

it’s a PM SIM. Yeah it’s locked because it asked for the code and PUK after

[hTideGnow]

HI @mcalva   you sure it is a sim card lock? not carrier lock on your phone?  what error message does it show?

if it is carrier unlock caode, PM won't be able to help if you didn't buy from PM or Telus

[mcalva]

I will try this right now thank you!

[esjliv · Accepted solution]

@mcalva 

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[Handy1]

@mcalva  Message support directly 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.