Locked out? Keeps asking for a new password.

[bittermelon]

My husband and I are on autopay but yesterday we've noticed that we couldn't get anything online even if our Data is turned on outside of our home wifi.  Can you help?

[BKNS27]

@bittermelon 

Clear the cache on your browser and go incognito on your browser before login to your account with the registered email address then click on Forgot Password to have the 2FA code to your email.

[softech]

@bittermelon   are you talking about new password when you try to login My Account?

 If so, try to login using Incognito mode 

and you tried reset password yet?

 try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there