05-31-2018 10:59 PM - edited 01-04-2022 06:05 PM
I have a LOCKEd account (oops i tried to many times my pasword)
1. i requested a new password (forgot password link)
and nothing was emailed.
2. I messaged moderators. and very quickly a moderator responded and asked me my phone number and pin and was going to get my back into account.
3. its been 4 hours and they didnt unlock for me
and i THINK no moderators after 9pm?
what do i do???
Solved! Go to Solution.
06-01-2018 12:27 PM
Good news. Moderators helped me, get into the locked account.
i did request new password. ~ click forgot password
when i received the email. and clicked on it. it said Sorry there is a time limit and i went over
🙂
anyhow thanks everyone. too.
and all good
06-01-2018 10:49 AM
Hello
you need send a private message Click here
In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service
Good Luck
06-01-2018 09:11 AM
@Loriandbbb, Thank you for bringing this issue to our attention; I'd gladly help you to gain access to your account. Please check your inbox, I just sent you a private message.
Happy Friday to everyone 🙂
Cheers,
Aïssata
06-01-2018 07:11 AM
@NDesai wrote:@Loriandbbb Try the forgot password link again. It stills works fine for me so it might work if you try again.
Your account seems to be an outlier. OP did mention trying the link but did not receive any emails.
06-01-2018 02:30 AM - edited 06-01-2018 02:31 AM
@Loriandbbb How long until a moderator replies?:
06-01-2018 02:08 AM
The forgot password link is working now?
06-01-2018 12:45 AM
@Loriandbbb Try the forgot password link again. It stills works fine for me so it might work if you try again.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
05-31-2018 11:19 PM
@Loriandbbb, nothing can be done until the morning. Just to let you and others know, the community forum account and the selve serve account are two different entities. People can sign up a community forum account without being a customer. Sending a private message using the community forum account does not mean that the moderator team will automatically look for an associated self serve account to work on. For security purposes, they need confirmation of the self serve account. Typically, phone number or self serve account number along with PIN will suffice. Failing that, they may ask for other particulars for positive identification.
05-31-2018 11:12 PM
Unfortunately you will need to wait for them to respond in the morning