Locked Out

[Griff11]

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

[Anonymous]

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@Griff11 wrote:

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

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@Griff11 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow]

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@Griff11 wrote:

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

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The account might be only temporarily locked for an hour due to too many attempts. You might want to wait an hour and try again.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions. though.

If you don't know the answer to the security questions, you can open a ticket with mod to have it reset.

[Triguy · Accepted solution]

Try waiting an hour and use another browser and incognito mode.  Also try clearing your cache and cookies then reboot.  If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dunkman]

@Griff11 

Have you tried reseting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to customer service agent (CSA).

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).