Locked Out of Account

[nmontero]

Hi, I tried logging into my public mobile account and was locked out for an hour when I typed the wrong password once. Then after an hour I clicked forgot password just in case but once I put in my email I was locked out again. Can someone help me please @CS_Agent? Thanks!

[will13am]

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@Luddite wrote:

@Dunkman FYI: in theory once the moderator team has been tagged there is no need for a private message. Apparently it just doubles the work of screening issues.I know for sure that multiple private messages do not help.

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When the moderators see these tags, they invariably ask for a private message to confirm account and other essential information related to the issue.  I don't believe they try to connect the self serve account to the community account.  Tagging is by and large a distraction these days. 

[SD08]

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@Luddite wrote:

@Dunkman FYI: in theory once the moderator team has been tagged there is no need for a private message. Apparently it just doubles the work of screening issues.I know for sure that multiple private messages do not help.

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@Luddite

Maybe so, but the OP will have to send the moderators a message with their personal details in order to verify account ownership anyway, so they might as well send it as soon as possible.

[Luddite]

@Dunkman FYI: in theory once the moderator team has been tagged there is no need for a private message. Apparently it just doubles the work of screening issues.I know for sure that multiple private messages do not help.

[Dunkman]

@nmontero

The reset password funciton is not available at the present time.  You will need to contact moderator, but will likely wait 1-2 days for response.  

You can send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your phone number, account number and PIN.