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Lock out of my account

Twin71231
Good Citizen / Bon Citoyen

I am lock out of my self help account and forgot my securty question help me

1 REPLY 1

ChuckYeah
Mayor / Maire

Good morning. So you know your email and do you THINK you know the pwd? 

 

Ensure you are using the correct email address. 

Use the forgot password link (Security answer is case sensitive)

After that you'll have to contact @CS_Agent 

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

simon.PNG

 

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler
submit_ticket.PNG

 

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

 


@Twin71231 wrote:

I am lock out of my self help account and forgot my securty question help me


 

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